Refund policy

At House of Sanjana, we take great care to ensure every abaya meets our quality standards. If you are not fully satisfied with your purchase, you may request a return within 14 days of receiving your order, subject to the conditions below.

Eligibility for Returns

To qualify for a return, items must meet all of the following criteria:

  • The item must be unused, unworn, unwashed, and in its original condition.
  • All tags, packaging, and accessories must be intact.
  • The return request must be submitted within 14 days of delivery.
  • The item must not be a final sale item.
  • The item must not have been custom tailored, altered, or personalised in any way.
  • Items showing signs of wear, damage, odour, makeup, perfume, or tampering will not be accepted.

We reserve the right to refuse returns that do not meet these conditions.

International Returns

International orders (including the US and Europe) follow our standard Returns Policy.

Return postage for international orders must be covered by the customer, and we recommend using a tracked service as we cannot be responsible for returns lost in transit.

Please note that any customs duties or import taxes paid on international orders are non‑refundable.

Final Sale Items

Certain items are non‑returnable:

  • Sale or discounted items
  • Promotional items
  • Items marked as Final Sale
  • Custom‑tailored or altered pieces

These items cannot be returned, exchanged, or refunded.

How to Request a Return

To initiate a return, please contact us through our website’s contact form with:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

We will respond with the return instructions and address.

Return Shipping

  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
  • We strongly recommend using a tracked and insured service.
  • House of Sanjana is not responsible for lost or damaged return parcels.

Refunds

Once your return is received and inspected:

  • You will be notified by email regarding approval or rejection.
  • Approved refunds will be issued to your original payment method within 5–10 business days.
  • Shipping fees are non‑refundable, unless the item was faulty or incorrect.
  • Refund processing times may vary depending on your bank or payment provider.

Faulty or Incorrect Items

If you receive an item that is damaged, faulty, or not what you ordered:

  • Please contact us within 48 hours of delivery.
  • Provide your order number and clear photos of the issue.
  • We will arrange a refund once the item is assessed.

Faults reported after 48 hours may not be eligible for a refund.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original (if eligible) and place a new order.

Processing Times

Please note that processing time is separate from delivery time. Returns will only be accepted once the original order has been delivered and meets the conditions above.

Important Notes

  • Items returned without prior approval may be rejected and sent back to the customer.
  • Any unauthorised or late returns will not be refunded.
  • By placing an order, you agree to the terms outlined in this policy.