Terms of service

These Terms of Service govern your use of the House of Sanjana website and the purchase of products from our store. By accessing our site or placing an order, you agree to be bound by the terms outlined below.

1. General Information

House of Sanjana (“we”, “us”, “our”) operates this website and provides the products available for purchase. We reserve the right to update, modify, or replace any part of these Terms at any time. It is your responsibility to review this page periodically for changes.

2. Eligibility

By using this site, you confirm that you are at least 18 years old, or have permission from a parent or guardian to use the site and make purchases.

3. Accuracy of Information

We make every effort to ensure product descriptions, images, pricing, and availability are accurate. However, colours may vary due to screen settings, measurements are approximate, and we reserve the right to correct errors or update information at any time without notice.

4. Product Availability

All products are subject to availability. We may limit quantities, discontinue items, or update product details at any time.

5. Pricing

Prices are listed in GBP (ÂŁ) and include applicable taxes unless stated otherwise. We reserve the right to change prices at any time.

6. Orders

By placing an order, you agree that all information provided is accurate and complete, and that you are authorised to use the payment method provided.
We may refuse or cancel an order for reasons including product availability, errors, or suspected unauthorised or fraudulent activity.

Order confirmation does not guarantee acceptance.

7. Order Cancellation Policy

We understand that you may need to cancel your order. Cancellations are only possible under the conditions below:

  • Orders may be cancelled within 1 hour of purchase, provided they have not yet been processed or dispatched.
  • To request a cancellation, you must contact us immediately through our website’s contact form and include your order number.

Cancellations are not possible if:

  • The order has already been processed
  • The order has been packed
  • The order has been dispatched
  • The request is made after the 1‑hour window

If your order cannot be cancelled, you may still be eligible to return the item once it arrives, following our Return and Refund Policy.

Approved cancellations will be refunded to your original payment method. Refunds typically take 5–10 business days depending on your bank or payment provider.

Shipping fees are non‑refundable once an order has been dispatched.

8. Payment

We accept the payment methods shown at checkout. By completing a purchase, you authorise us to charge the full amount to your chosen payment method.

9. Shipping

Shipping times, fees, and delivery details are outlined in our Shipping Policy.
Processing time is separate from delivery time. Once dispatched, responsibility for the parcel transfers to the courier.

10. Returns & Refunds

Our Return and Refund Policy outlines the conditions for returning items. By placing an order, you acknowledge and agree to the terms stated in that policy.

11. Prohibited Uses

You may not use our site or products for illegal or unauthorised purposes, to violate laws or regulations, to transmit harmful code, or to interfere with the security or functionality of the site. We may terminate access for violating these terms.

12. Intellectual Property

All content on this website—including images, text, logos, designs, and graphics—is the property of House of Sanjana and protected by copyright laws. You may not copy, reproduce, or distribute any content without written permission.

13. Third‑Party Links

Our site may contain links to third‑party websites. We are not responsible for the content, accuracy, or policies of these external sites.

14. Limitation of Liability

House of Sanjana is not liable for indirect, incidental, or consequential damages, losses resulting from misuse of products, courier delays, or interruptions in website functionality. Your use of the site is at your own risk.

15. Indemnification

You agree to indemnify and hold House of Sanjana harmless from any claims, damages, or expenses arising from your breach of these Terms or misuse of our site.

16. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled in UK courts.

17. Contact Information

For questions about these Terms, please contact us through the form on our website. Alternatively you can email us at contact@houseofsanjana.com