Shipping policy

House of Sanjana is committed to delivering your order safely, efficiently, and with the level of service that reflects our brand. This policy outlines our processing times, shipping options, delivery expectations, and customer responsibilities.

Order Processing Time

All orders are usually processed within our standard dispatch timeframe. During busy periods, sales or seasonal peaks, processing times may be slightly longer. We always aim to dispatch your order as quickly as possible.

UK Shipping Options

All orders are dispatched from the UK.

Delivery times may vary depending on order volume, seasonal demand and courier availability. At checkout, you will be shown the most up‑to‑date shipping options and rates for your location.

Once your order has been dispatched, you will receive a confirmation email with tracking information (where applicable).

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to follow your parcel’s progress.

Please allow up to 24 hours for tracking information to update.

Delivery Issues

If your parcel is delayed, lost, or marked as delivered but not received:

  • Contact the courier directly using your tracking number.
  • If you need further assistance, you may contact us and we will do our best to help.

House of Sanjana is not responsible for parcels lost due to incorrect addresses provided at checkout.

Incorrect or Incomplete Addresses

Please ensure your delivery details are correct before placing your order.
If a parcel is returned to us due to an incorrect or incomplete address, a new shipping fee will be required to resend the order.

International Shipping

We offer international shipping to the UK, US and selected European countries.

Delivery times and shipping costs will vary depending on your location and will be shown at checkout.

International orders may go through customs checks and may incur import duties or taxes, which are the customer’s responsibility.

International returns follow our standard Returns Policy, however return postage for international orders must be covered by the customer.

Important Notes

  • Processing time and delivery time are separate.
  • Delivery estimates are provided by the courier and may vary.
  • Shipping fees are non‑refundable, unless your item arrives faulty or incorrect.
  • By placing an order, you agree to the terms outlined in this Shipping Policy.